Seamless Rental Support for All
Owner Services
Supporting property owners with reliable and efficient management.
Frequently Asked Questions
We manage a diverse portfolio of real estate, including single-family homes, multi-family units, mobile homes, and commercial properties.
Yes, we are fully licensed, giving you peace of mind that your investment is managed legally and professionally.
No, a private homeowner or landlord in our area of North Carolina is not legally required to accept Section 8 housing vouchers or other Federal Housing Choice Voucher programs. Other rules may apply in other parts of the state. North Carolina does not include source of income as a protected class under the North Carolina Fair Housing Act.
Yes. We have an emergency line for urgent issues after hours. General inquiries will be handled during normal business hours.
Most standard leases are signed for one year. However, contract lengths are flexible and can vary based on what the owner and renter agree upon.
Right away! We can start managing your property as soon as the onboarding documents are completed and the home is ready for tenants.
We offer both direct deposit and physical checks for owner disbursements. Distributions are processed multiple times per month, allowing you to choose the payment method that best fits your needs.
To keep the leasing process fast and efficient, owners do not need to sign the lease. Our team handles the execution on your behalf, and a fully completed copy will be automatically uploaded to your online portal for your records.
We ABSOLUTELY do! At Wise Group Realty, our experienced agents offer complete real estate services. We love making it simple for you to buy your next home, grow your investments, or sell your current properties. Let's connect to chat about your goals.
Wise Group Realty accepts both traditional and online payments to ensure a smooth, flexible process for all tenants.
Security deposit amounts are tenant-specific, based on their qualifications and credentials. The amount will depend on the tenant’s credit history, rental background, and overall qualifications.
We keep you fully in the loop with monthly income statements that break down the exact rent we collected and the expenses we paid out. When tax season rolls around, we also send over your owner's 1099 forms every year.
Tenant security deposits are kept in a dedicated trust account at a local bank.
Simply click the "Forgot Password" link on the main login screen, or contact our support team (910) 577-1830 to have a secure reset link sent to the email address on file.
You can find all your statements, reports, and current tenant lease(s) in your Owner Portal.
Call us at (910) 577-1830 or send us a message via your portal link. We are always happy to help!
Tenant Services
Helping renters find and enjoy well-managed homes with ease.
Frequently Asked Questions
Yes, your security deposit is fully refundable. After you turn in your keys, Wise Group Realty conducts a thorough property inspection. We compare the final condition against baseline photos taken before your move-in. You will receive your full refund as long as the property has no damage beyond normal wear and tear and all lease terms are fulfilled.
You can pay your rent online or in person.
Payment Options:
- Online Portal: Fast and secure. Processing fees apply.
- In-Office: Drop off your payment directly at the office.
- Drop Box: Use the secure drop box on the door of the office.
- Office address: 825 Gum Branch Road, Suite 127, in Jacksonville.
First, check your signed lease agreement (accessible on your portal) or call us at (910) 577-1830. If pets are allowed, contact our team to provide pictures for approval. Some properties allow pets and some do not. All pets must be approved and fees paid before moving into the property.
If you are locked out of your property, Wise Group Realty offers (3) fee-based options to help you get back inside. You can hire a local locksmith at your own expense, have our team unlock the door during normal business hours or visit our office to have a new key copied.
Lease agreements typically require all tenants to be responsible for the full lease term. If one tenant wants to stay, we will need to verify that the remaining tenant qualifies on their own.
A1. If You Plan to Move Out
- Submit a formal written notice at least 30 days before your intended move-out date. Send email to leases@wgrinc.com.
A2. If You Want to Stay (Month-to-Month)
- No Action Needed: Your original lease automatically converts to a month-to-month agreement at the end of the current term.
A3. If You Want to Renew for Another Year
- Call our team at (910) 577-1830 or send an email to leases@wgrinc.com to request a renewal. We will contact the property owner to obtain approval.
We are here to help. Please log in to your tenant portal to submit a maintenance request or call our office at (910) 577-1830.
Wise Group Realty, along with the homeowner, handles routine maintenance and repairs; however, tenants may be responsible for damages caused by negligence or misuse. All maintenance requests should be submitted promptly through your portal or by calling us at (910) 577-1830.
We hate to hear about the loss of a pet. Unfortunately, the deposit that you paid was for that specific animal. A new pet could have a different set of circumstances. Please send a message through your portal or contact the office at (910) 577-1830 to request approval.
Thank you for your service. If you need to break your lease due to PCS orders, submit a written notice (email) to vacate through your portal and upload a copy of your military orders for verification. Please ensure that this is submitted at least 30 days before you plan to move out.
We want to make sure your ledger is accurate and clear. Please reach out to us at (910) 577-1830 or via email so we can review the details together and answer your questions.